Cancellation Policy

At Not Just Cake, your custom order holds a spot on our baking schedule, often requiring us to turn away other potential clients. Ingredients are usually purchased and decorations built well in advance. Therefore, we abide by the following cancellation rules:

1. Custom Cakes & Large Orders

• 14+ Days Notice: Cancellations made at least two weeks prior to the event date will be granted a full refund, minus any initial non-refundable deposit used to secure the date.
• 7–13 Days Notice: Cancellations within this window will receive a 50% refund (or store credit), as some specialized ingredients or sugar work may have already been prepared.
• Under 7 Days Notice: No refunds will be issued for custom cakes or large catering orders canceled within 7 days of the scheduled pickup or delivery, as baking and production will have already actively begun.

2. Standard Bakery Pre-Orders (Cupcakes, Cookies, etc.)

For standard web orders or smaller pickup items, we require a minimum of 48 hours notice for cancellations. Cancellations given with appropriate notice will receive a full refund or store credit.

3. Postponements

If you need to move your event date, we will do our best to accommodate your new date subject to our availability. If we are fully booked for your new date, the standard cancellation policy applies to the deposit.