Refund & Return Policy

At Not Just Cake, we take immense pride in the quality and artistry of our baked goods. Because all of our cakes, cookies, and treats are perishable and baked fresh to order, we have a strict policy regarding returns and refunds.

1. No Returns on Perishable Goods

Due to health and safety regulations, we cannot accept returns, exchanges, or re-stock items once they have left our bakery or have been delivered to your event location. All sales of edible products are final.

2. Quality Concerns & Partial Refunds

Your satisfaction is important to us. If you believe your order does not meet our standard of quality, please contact us immediately (within 24 hours of pickup/delivery) and return the uneaten portion of the dessert to our storefront.

Refunds or store credits are determined on a case-by-case basis at the sole discretion of management. We will not offer a refund if the cake has been completely consumed or if it was damaged after leaving our care.

3. Custom Design Variations

Every cake is a unique piece of art. While we strive to match requested color swatches and design inspirations, exact replicas cannot be guaranteed. Color variations and structural adjustments are an expected part of the handcrafted baking process and do not qualify for a refund.